A Three Day Accelerated Learning Programme

                                                                                              STAND&DELIVER  UK

                                                                                                                            LEARNING AND DEVELOPMENT

Day 1 - Session One

Leadership & Team Development

Outcomes - at the end of this session participants will be able to:

•  Identify their personal leadership style
•  Understand what makes a successful leader by identifying core leadership skills and key actions
•  Understand team dynamics and the role of the leader
•  Coach, support, delegate and monitor progress to develop others
•  Use practical teambuilding exercises

Day 1 - Session Two

Problem Solving & Decision Making

Outcomes - at the end of this session participants will be able to:

•  Understand and use a problem solving process
•  Analyse the risks involved in making the important decision
•  Understand and use the four areas of decision making

Day 2 – Session Three

Communication & Influencing Skills

Outcomes - at the end of this session participants will be able to:

•  Identify the barriers to effective communication
•  Understand how assertive communication can benefit the customer, the organisation & the individual
•  Understand their preferred influencing pattern and how to maximise their strengths

Day 2 - Session Four

Time & Change Management

Outcomes - at the end of this session participants will be able to:

•  Recognise personal strengths and shortcomings in their approach to managing time as a crucial resource
•  Recognise key result areas and ensure strengths are fully focused
•  Realise how poor personal time management effects others adversely
•  Understand the positive and negative impacts of Change

Day 3 - Session Five

Managing Performance

Outcomes - at the end of this session participants will be able to:

•  Understand the benefits of an effective Performance Management system for all concerned
•  Understand the need to set clear objectives in line with the business needs
•  Construct an interview plan
•  Review and measure past performance and develop future action plans

Day 3 - Session Six

Negotiation Skills

Outcomes - at the end of this session participants will be able to:

•  Create a climate for co-operation and collaboration
•  Achieve win-win outcomes
•  Establish the desired outcome and the bottom line

Day 3 – Session Seven

Action Planning & Course Completion

Participants will have time to prepare their future Action Plan together with a short Presentation on how they will incorporate their new skills into their roles in the workplace.