Retail Excellence Series®
| 3 Complete coursewarepackages
|
in |
One
|
Now, Get the complete Retail Excellence Series®
With all you need for a professional front line retail team
The complete series includes:
|
(2 days) |
+ |
|
+ |
(2 days) |
3 Training programs with 6 days of training. All you need to learn or easily train retail teams to : 
Learn and practice a professional sales questioning technique to help retail sales teams close more sales effectively and professinally. Perform basic retail sales planning and forecasting to set and achieve sales targets and plan best utilization of all assets and resources. Understand logical & Emotional reasons customers buy and provide passionate, friendly service that wins customers' hearts.
Frontline Retail Selling Skills
2 Day training program
At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.
Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:
Adapt their communication style
Question customers around lifestyle needs
Build trusting, long term relationships
This course was delivered to a major multi-national telecommunication company’s retail employees and generated significant measurable results.
By the end of this training course participants will be able to:
Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.
Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.
Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.
Use a powerful sales questioning technique.
Overcome common objections and close the sale.
Make the best out of each interaction with every customer.
Share lessons from Joe Gerard, an extremely successful retail salesperson.
Retail Sales Planning & Forecasting
2 Day training program
This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store's key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.
This course also includes several bonus forms designed help you prepare your store's forecast and complete sales plan back on the job.
By the end of this training course participants will be able to:
Explain what forecasting is and why it is important for your store.
Create a sales forecast for your retail store.
Identify and analyze your retail store's key performance and profitability indicators.
Develop your retail store's main sales strategy and specific sales tactics.
Organize and plan store resources for the most efficient utilization.
Explain retail planning best practices.
Build a plan to manage staffing and resources.
Plan for needs more effectively and avoid unforeseen problems.
Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.
Identify potential obstacles that might impact store performance and develop contingency plans.
Analyze problems that arise, alter plans and take corrective actions.
Passionate Retail Experts
2 Day training program
This two day program is designed for retail front line agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment and understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will manage challenging customer interactions and relationships to deliver outstanding service, secure trust and confidence as well as retain a valued customer base.
By the end of this training course participants will be able to:
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop two different diffusion techniques.
The fully customizable 3 program training package includes:
FULLY SCRIPTED TRAINER GUIDE:
Powerful opening icebreaker that establishes the link between sales and service.
Best practice theory exploration.
Facilitator-led group discussions.
Self-discovery activity.
Game-based learning.
Practice exercises.
Pre-training assignment.
Retail management and marketing best practices.
Hands-on activities that use your store information.
Facilitator-led group discussions.
Contingency planning scenarios.
PARTICIPANT REFERENCE WORKBOOK
POWERPOINT SLIDE PRESENTATION
Buy now and get the following bonus materials :
Daily Store Checklist: A handy retail store checklist to ensure you got all your store assets and resources covered.
Store Forecast Data Worksheet: A useful data sheet to collect all the data needed to create your first store forecast. An easy way to create a complete store sales forecast.
MicroSoft Excel Forecasting Tool: A free useful excel tool to display your data graphically and gain more insight into what your forecast data is telling you.
Monthly Store Planning Worksheet: An easy to use worksheet to create your overall retail store yearly plan including your forecast backed sales targets and align your resources and specify action steps for achieving your overall short term and strategic goals.
Store Planning Checklist: A handy checklist that ensures you have all the data needed to put your complete store plan together.
Personality Types Self -assessment: A self assessment tool to find out your general personality type and behavioral style.
Store Manager Coaching Assessment Form: A very useful tool for store managers who take the development of their teams seriously and want to help them improve.This (customizable) coaching tool can be used by store managers and team leaders to be able to observe their agent's performance during the sale and take detailed notes as per the sales process introduced in the program , the design makes it easy to give instant feedback and track what the agent did throughout every step of the sales and questioning process.
Buy now and download instantly the "Retail Excellence series®" with all 3 complete training programs (6 training days)
- Retail Sales Planning and forecasting
- Front line retail selling skills
- Passionate retail experts
| Why is getting the "Complete Retail Excellence Series®" a great deal versus buying separate programs? | |
|---|---|
| Retail Sales Planning and forecasting | $179.95 |
| Front line retail selling skills | $179.95 |
| Passionate retail experts | $179.95 |
| Total | $539.85 |
| Complete Retail Excellence Series® you pay | $349.95 |
| You Save | $189.90 |
Plus a Big Bonus!
22 activities to use with other training programs & training materials you have.
Power Point Review Game: Review the training materials you just covered and watch excitement rise as participants compete to answer questions in a series of exciting rounds.
That’s not all, The Power Point game is fully customizable so you can easily change the questions and create other versions and other games for other training courses and training materials you teach.
|
Receive all source files instantly in MS Office format |
for one low price of $349.95 (Normally priced at $539.85) |
 |
|
Price: $539.85 |
Why buy our courseware packages?
Big Value for money
Fully customizable
Easily add to your own materials
Exercises, Games & activities to enliven and spirit-up your training delivery
End your training with a fun & competitive review exercise
Each of our training packages includes a great bonus Power Point game show that was designed to be the grand finale of your training program and keep your participants engaged to the very end. Just split your participants into teams and watch excitement rise as they compete to answer questions around your training materials for an excellent and fun way to review, recap and improve retention of the training materials covered.
Download and get it instantly
Instantly download and get your training package immediately. After purchasing off our website you immediately get a link to download everything in a zipped file.
Fully Editable and customizable
No restrictions, full freedom to use
MS office format
Packed with activities , games and exercises
Very well organized and structured design documents
Engaging power point slide deck
Step by step comprehensive trainer guide
Competitive fun games and activities
Complete training course material package with all you need to run a great training including evaluation forms and certificates for participants.
Downloadable immediately
Get original source files
Engaging Innovative content
Based on latest training models and concepts
Specific job aids and useful forms to use back on the job (Selected training courses )
High impact visuals
Training materials that helps you create an engaging learning environment
Assessment tools (Selected training courses)
All documents in MS office format including trainer guide, slides, workbook, activity and exercise sheets and additional support tools.
Our Clients
"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Alan Lloyd
Trainer & Business consultant, San Francisco, USA"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Jeanne Parks
Trainer & Business consultant, San Francisco, USA"The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in."
Nige O'Shea FIMI
Professional Inspirations Ltd. UK"I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants. The presentation and course notes are well-designed, fun and engaging which help to encourage a high level of participation."
Katelyn Johnson
Trainer, Johannesburg, South Africa"Scitron have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!"
Craig Hines
Innov8 Performance Limited, UK"I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses."
Alan Lloyd
Team Leader, EU Support to Civil Society in Libya Project"I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet"
Imad AL-Husami
Trainer and Consultant"In Sales training, Scitron’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results."
Tarek Fahmy
Trainer & Consultant, Dubai, UAE"I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired."
