Retail Excellence Series®

great value coursewar

3 Complete coursewarepackages 




excellence series

Now, Get the complete Retail Excellence Series® 

With all you need for a professional front line retail team


The complete series includes:

retail sales planing and forecasting training materials

Retail Sales planning & Forecasting(2 days)

retail selling skills training course

Retail Selling skills
(2 days)


passionat retail experts

Retail customer service skills
(2 days)

3 Training programs with 6 days of training. All you need to learn or easily train retail teams to : 

 Learn and practice a professional sales questioning technique to help retail sales teams close more sales effectively and professinally.
 Perform basic retail sales planning and forecasting to set and achieve sales targets and plan best utilization of all assets and resources.
 Understand logical & Emotional reasons customers buy and provide passionate, friendly service that wins customers' hearts.

Frontline Retail Selling Skills

2 Day training program

retail selling skills training course

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.


Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:

 Adapt their communication style

 Question customers around lifestyle needs

 Build trusting, long term relationships

This course was delivered to a major multi-national telecommunication company’s retail employees and generated significant measurable results.


By the end of this training course participants will be able to:

 Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.

 Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.

 Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.

 Use a powerful sales questioning technique.

 Overcome common objections and close the sale.

 Make the best out of each interaction with every customer.

 Share lessons from Joe Gerard, an extremely successful retail salesperson.

Retail Sales Planning & Forecasting

2 Day training program

retail sales planing and forecasting training materials

This hands-on training program was designed by retail experts. It is packed with retail best practices as well as retail store management and marketing techniques. Practical exercises help you analyze and forecast your store's key sales figures. Using a step by step process, you will determine your store’s key performance indicators and learn specific tactics to improve your overall store performance. Lessons learned from this course will enable you to manage your staffing and financing needs more effectively and avoid unforeseen cash flow problems.

This course also includes several bonus forms designed help you prepare your store's forecast and complete sales plan back on the job.


By the end of this training course participants will be able to:

 Explain what forecasting is and why it is important for your store.

 Create a sales forecast for your retail store.

 Identify and analyze your retail store's key performance and profitability indicators.

 Develop your retail store's main sales strategy and specific sales tactics.

 Organize and plan store resources for the most efficient utilization.

 Explain retail planning best practices.

 Build a plan to manage staffing and resources.

 Plan for needs more effectively and avoid unforeseen problems.

 Use your store’s sales forecast to create an effective sales plan that will allow you to spend more time developing your business and less time responding to crises.

 Identify potential obstacles that might impact store performance and develop contingency plans.

 Analyze problems that arise, alter plans and take corrective actions.

Passionate Retail Experts

2 Day training program
passionat retail experts

This two day program is designed for retail front line agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment and understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will manage challenging customer interactions and relationships to deliver outstanding service, secure trust and confidence as well as retain a valued customer base.


 By the end of this training course participants will be able to:

  Link what customers value to what successful retail agents need to be. 

 Understand the importance of making a great first impression. 

 Demonstrate body language that engages others.

 Understand that intensity comes from emotions. 

 Develop two different diffusion techniques. 

The fully customizable 3 program training package includes:


 Powerful opening icebreaker that establishes the link between sales and service. 

 Best practice theory exploration. 

  Facilitator-led group discussions.

  Self-discovery activity. 

  Game-based learning. 

  Practice exercises. 

  Pre-training assignment. 

  Retail management and marketing best practices. 

  Hands-on activities that use your store information. 

  Facilitator-led group discussions. 

  Contingency planning scenarios. 




Buy now and get the following bonus materials :

 Daily Store Checklist: A handy retail store checklist to ensure you got all your store assets and resources covered.

 Store Forecast Data Worksheet: A useful data sheet to collect all the data needed to create your first store forecast. An easy way to create a complete store sales forecast.

 MicroSoft Excel Forecasting Tool: A free useful excel tool to display your data graphically and  gain more insight into what your forecast data is telling you.

 Monthly Store Planning WorksheetAn easy to use worksheet to create your overall retail store yearly plan including your forecast backed sales targets and align your resources and specify action steps for achieving your overall short term and strategic goals.

 Store Planning Checklist: A handy checklist that ensures you have all the data needed to put your complete store plan together.

 Personality Types Self -assessment: A self assessment tool to find out your general personality type and behavioral style.

 Store Manager Coaching Assessment Form: A very useful tool for store managers who take the development of their teams seriously and want to help them improve.This (customizable) coaching tool can be used by store managers and team leaders to be able to observe their agent's performance during the sale and take detailed notes as per the sales process introduced in the program , the design makes it  easy to give instant feedback and track what the agent did throughout every step of the sales and questioning process.


excellence series

Buy now and download instantly the "Retail Excellence series®" with all 3 complete training programs (6 training days)

  • Retail Sales Planning and forecasting
  • Front line retail selling skills
  • Passionate retail experts 



Why is getting the "Complete Retail Excellence Series®" a great deal versus buying separate programs?
Retail Sales Planning and forecasting $149.95
Front line retail selling skills $149.95
Passionate retail experts $129.95
Total $429.85
Complete Retail Excellence Series® you pay $299.95
You Save $129.95

Plus a Big Bonus!

22 activities to use with other training programs & training materials you have.
Power Point Review Game: Review the training materials you just covered and watch excitement rise as participants compete to answer questions in a series of exciting rounds.

That’s not all, The Power Point game is fully customizable so you can easily change the questions and create other versions and other games for other training courses and training materials you teach.

Receive all source files instantly in MS Office format  iconsms


for one low price of $299.95 (Normally priced at $449.95) great value coursewar

Price:  $449.95







Why buy our courseware packages? 


Big Value for money

Instantly get a comprehensive and well structured training courseware materials package that includes everything you will need to run a successful and professional training program:

A comprehensive trainer guide that will guide you step-by-step through the training program with detailed explanation of the topics as well as suggestions on what to say and how to debrief and run the different activities and explain concepts.

A comprehensive workbook to hand out to each of your class participants that makes for an excellent complete reference to the training material covered as well as instructions for participating in the different activities and also gives them space to take notes.

Power Point slide deck that's professionally designed to support your training delivery and impress your audience.

Activity & Exercise sheets as well as several other training support documents from training evaluation sheets to attendance certificates so you have all you need to deliver a complete training program with your training material package.

Review game show (In Power Point) to end your training on a high note and run a competitive and exciting review game where teams compete for a prize by answering questions around your training materials. (The Power Point game is fully customizable so you can use it to create similar competitive review games for other training materials and programs you already teach.)


Fully customizable

Any modifications or customiation or pesonalization of the training materials to match your specific training objectives or specific needs of your participants can be easily made since you get all source files in Microsoft office format. You have the right to make any additions or even brand your training materials package with your own brand (we only do not allow the resale of these training material packages in any way or form)


Easily add to your own materials

Our Training packages are divided into modules where each module focuses on a specific topic which makes it easy for you to tailor or customize the training materials or add to your current training courseware materials.


Exercises, Games & activities to enliven and spirit-up your training delivery

Our training packages are packed with self-discovery activities, exercises and games focusing on specific learning outcomes to enliven your training delivery and energize your participants.


End your training with a fun & competitive review exercise

Each of our training packages includes a great bonus Power Point game show that was designed to be the grand finale of your training program and keep your participants engaged to the very end. Just split your participants into teams and watch excitement rise as they compete to answer questions around your training materials for an excellent and fun way to review, recap and improve retention of the training materials covered.


Download and get it instantly

Instantly download and get your training package immediately. After purchasing off our website you immediately get a link to download everything in a zipped file. 


Professionally designed training materials delivered to your inbox with the following features:

Fully Editable and customizable Downloadable immediately
No restrictions, full freedom to use Get original source files
MS office format Engaging Innovative content
Packed with activities , games and exercises Based on latest training models and concepts
Very well organized and structured design documents Specific job aids and useful forms to use back on the job (Selected training courses )
Engaging power point slide deck High impact visuals
Step by step comprehensive trainer guide Training materials that helps you create an engaging learning environment
Competitive fun games and activities Assessment tools (Selected training courses)
Complete training course material package with all you need to run a great training including evaluation forms and certificates for participants. All documents in MS office format including trainer guide, slides, workbook, activity and exercise sheets and additional support tools.


About us

Since 1998 Scitron Training has successfully provided it's customers all over the world with high quality training materials and ready to deliver courseware packages as well as delivery through our cadre of international highly experienced trainers and consultants.

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