Ten Best Practice Customer Service Techniques
Price: $129.95 $99.95
Duration: 1/2 Days
How to deal with an angry customer?
How to handle the requests for discount in a professional manner?
How to turn negative experiences into positive ones?
These are some of the quick best practice customer service techniques you will be able to easily teach your team with this half-day mini course. Empower your team with ten best practice customer service techniques to professionally deal with some of the most common customer interactions. Below are the ten techniques that will be covered.
- The service recovery catch
- When dealing with angry customers and customers showing strong emotions
- When you want customers to do something or follow your direction
- When the customer is arguing
- When the customer tells you they are having an issue
- When the customer expresses displeasure
- When turning negative experiences into positive ones
- When customer has been given wrong information
- When we are in the wrong
- When a customer requests a discount
- When a customer threatens to defect to competition
The mini course training package includes:
- Comprehensive trainer guide
- Professionally designed power point slide deck
- Participants workbook for reference
What’s the difference between full-course packages and mini-course packages?
| What you get | Full-course package | Mini-Course Package |
| Duration | Complete 1 – 2 day training program | One session half day |
| Trainer Guide | √ | √ |
| Student Workbook | √ | √ |
| Power point slide deck | √ | √ |
| Self-assessments | √ (select programs) | - |
| Additional Exercise sheets | √ (select programs) | - |
| 22 Bonus activities | √ | - |
| Training support documents (Evaluation form, Certificates, Program Outline) | √ | - |
| Competitive Review Game (Power Point) | √ | - |
Our Clients
"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Alan Lloyd
Trainer & Business consultant, San Francisco, USA"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Jeanne Parks
Trainer & Business consultant, San Francisco, USA"The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in."
Nige O'Shea FIMI
Professional Inspirations Ltd. UK"I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants. The presentation and course notes are well-designed, fun and engaging which help to encourage a high level of participation."
Katelyn Johnson
Trainer, Johannesburg, South Africa"Scitron have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!"
Craig Hines
Innov8 Performance Limited, UK"I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. The programmes follow a logical sequence and are very comprehensive. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. The materials are going to save me hours of work as I prepare new training courses."
Alan Lloyd
Team Leader, EU Support to Civil Society in Libya Project"I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. The exercises included in the package were exciting and were well liked by the participants. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet"
Imad AL-Husami
Trainer and Consultant"In Sales training, Scitron’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results."
Tarek Fahmy
Trainer & Consultant, Dubai, UAE"I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment while maintaining depth in the knowledge acquired."
