Our Clients
Scitron offers a complete list of courses serving a wide range of sectors from engineering, Production, maintenance, environmental science to economics , management and soft skills with a wide range of industrial sectors, such as telecommunications, banking, utilities, as well as a much broader cross section of the oil & gas sector. At the same time the range of subjects taught has broadened to include specialist topics from many disciplines that effect most branches of industry, business & commerce.
Task development and projects time line
February 2014- November 2014 CIB BankDesign of a tailored customer service and sales program “Sales through Service” and training roll-out for all CIB branches in Egypt – Over 170 branches.
September 2017 Arab BankDesign & Delivery of a tailored Telephone Debt Collection training program for collection department to empower debt collectors with best practice telephone debt collection techniques and improve collection rates.
2012-Ongoing VodafoneDesign and delivery of “Customer Care academy” for Vodafone Customer care department (Vodafone Call center) – Program design was preceded by a comprehensive gap analysis performed for different tiers Managers/Supervisors/Agents.
2010-2012 VodafoneDesign of a complete competency framework for all levels of Vodafone Retail department followed up by the creation of “Vodafone Retail Academy” a series of training program rolled out to Managers/Supervisors/Retail front line agents around gaps identified throughout the assessment and design of the competency framework.
2010-Ongoing National bank of EgyptA number of tailored training programs delivered to different levels for all National Bank of Egypt’s branches – Over 450 branches
April 2012 BNP-ParibasDelivery of “Time Management” Two-day training program for head office admin staff
2007-2008 Vodafonetailored program design and 7 months delivery of "Building the Best Retailer" for all Vodafone Retail stores front line sales executives 700 + participants including all supervisors, store and retail zones management.
2007-2008 Vodafonetailored program design and 6 months delivery of “Vodafone Performance Drivers " training program for the Vodafone brand essence and core company values performed across the board throughout all company levels
2007-2008 HSBC BankDelivering a tailored sales and customer Service program for 180+ customer service officers from all HSBC Bank branches in Egypt
2008 Credit Agricole'sDesign and delivery of "Super Service" customer service training program for Credit Agricole's staff for all new bank branches to be opened in 2009 in co-operation with Mc Neil & Johnson Learning our US partners
July 2011 Bank AudiDelivery of “Time Management” Two-day training program for staff from several bank branches.
March 2010 General Motors“Lead, Motivate & Inspire” a two-day leadership development for program designed and delivered for General Motors Egypt. Attended by the company’s CEO and top management team.
2008-2009 VodafoneDesign and delivery of " Find a way to say...YES!" a tailored call center customer service program for Vodafone 1500 Call center agents and back office support
2009 VodafoneDue to the success of " Find a way to say ...YES!" program and the impact it had on the Vodafone Egypt call center in helping to reduce the number of complaint calls by 20% , Vodafone has requested to perform a more advanced program "Find a way to Say ...YES! Phase II " starting March 2010
June 2010 PetronasDelivery of “Creative Problem Solving & Decision Making” Two-day training program for Petronas Egypt.
2009 AllianzDesign and tailoring of " Putting our Customer First " program for all Allianz , Egypt's sales force 600+ insurance Sales Executives
1998 -2001 E.G.P.CManagement skills training program for over 600 Middle and senior managers of E.G.P.C. (the Egyptian General Petroleum corporation) and 42 JV oil & gas companies operating in Egypt , training was held in USA with different short courses held in different cities and states (Houston/ San Antonio - Texas , Los Angeles - California ,Ft.Lauderdale/Miami - Florida )
2001-2003 Egyptian Ministry of petroleum'sparticipated in the Egyptian Ministry of petroleum's project " Skilled Manpower" which was an initiative for re-training fresh graduates for direct induction in the oil and gas field sector companies, training was performed for 550 fresh graduates
2005 -2006 for the Egyptian ministry of EducationDevelopment and localization of a tailored E-learning English language training software " Professional English" for the Egyptian ministry of Education for application in the secondary school system
2006 -2007 Egyptian Armed forcescustom development of a computer based simulator for technical personnel training purposes for the Egyptian Armed forces
2010 VodafoneDesign , tailoring & Delivery of " Creating Life time raving fans " training program for Vodafone's Retail department to be delivered to 650 customer service and sales executives throughout the different Vodafone retail stores from all over Egypt.
