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Start and end your training class with a bang

Remember the last vacation you took? Which parts of the vacation do you remember best: the beginning, middle, or end? How about a story you heard or read? Again, which pieces stand out in your mind: how it began, the middle action, or how it ended? Read More

World’s quickest training needs analysis

Many training practitioners wear several hats, and are often analyzers, designers, trainers, and evaluators all in one. The first key principle, and cornerstone, of the North Carolina Certified Training Specialist course is: “Learner First, Situation Second, Content Third.” Read More

Tips for getting management commitment to training

Getting management commitment to training, to ensure employees are allowed and encouraged to attend, and to support the transfer of training back to the work site, can be quite a challenge. Even when the training is indicated by performance problems Read More

Is it really a training problem?

Getting to the root of an employee’s performance problem can be tricky. What the manager describes as a training problem may well be, for instance a motivation issue that training will not solve: Delivering a group “Team building” workshop will not resolve the problem Read More

Preparing a Marketing plan

This fact sheet focuses on the standard model of marketing planning endorsed by several writers in the field. The model contains formalised procedures, although the degree to which these are followed will depend on the culture Read More

Organising the Induction of New Recruits

This fact sheet is designed to assist line managers responsible for the induction of new employees. It makes good sense to help new recruits to integrate as quickly as possible into their new surroundings and to become efficient and effective in their work. Read More

Sample Sales Process

This is a sample of a very simple sales process including the most basic steps of building the relationship with the customer to onboarding and retaining, nurturing and growing the relation. Read More

Networking

Getting to the root of an employee’s performance problem can be tricky. What the manager describes as a training problem may well be, for instance a motivation issue that training will not solve: Delivering a group “Team building” workshop will not resolve the problem Read More