1) Provide customer service that distinguishes your business from your competitors.
The best product in the world is just going to stay on the shelves and get dusty if you don’t support it with customer service that makes your product "better" than the identical product offered by the competition.
We all seem to know how important customer service is if we are going to be successful customer passionate retail experts. Then why do we keep getting lousy service wherever we go?
This article covers meetings from A to Z. anyone involved in planning and chairing meetings will find the concepts extremely useful.
This article examines the approach to personal conflict in the workplace. It's designed to help line managers, team leaders and supervisors how handle workplace conflict when it arises.
Times are tough aren’t they? We are hearing the word recession mentioned every time we check the news. All the talk of doom and gloom can really damage our confidence and self-belief especially if you are in sales.
This article is intended for those who have mapped a change programme for the organisation and are now ready to implement it. It provides pointers to the issues you will need to consider in bringing in change, rather than providing a detailed implementation schedule: this will vary according to the organisation and the nature of the change.
This article outlines the steps in project management and provides a framework of sequential action for the manager undertaking a project. Project management is recognised as a special process which differs in approach from general management or change management. The traditional project management focus has been that of completing defined work within given time constraints and cost limits. Recently the focus has shifted more to the quality of the final output delivered to the customer.
This article outlines 7 steps for drawing up and implementing an effective customer relationship marketing strategy.
Since 1998 Scitron Training has successfully provided it's customers all over the world with high quality training materials and ready to deliver courseware packages as well as delivery through our cadre of international highly experienced trainers and consultants.
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