Overview
In many situations, your ability to handle yourself properly in today business world can sometimes outweigh even your technical skills. knowing what to do, when to do it, and how to do it with grace and style, will give you a competitive edge in your career. Business experts agree that good manners promote good business. This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to effectively conduct your day to day business with more confidence, know-how, grace and efficiency than before. Putting yourself and others at ease by showing more confidence and poise in different business settings.
Enabling objectives:
- Handle initial contact and business introductions professionally and confidently.
- Create and maintain an impression of credibility, power and efficiency during business meetings.
- Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
- Gain practical tips on handling the most important issues related to professional workplace attire.
- Follow key guidelines of proper written communication etiquette.
- Display proper attention to etiquette, protocol and manners of formal business dining.
Who is this course for?
Outline of topics:
Module 1 : Introduction to teamwork
Why companies have teams?
Defining a team.
Are we all pointing in the same direction?
Common team goals.
Module 4 : Business Attire
The importance of proper business attire.
Proper business attire for women.
Proper business attire for men.
What exactly is “Business Casual”?
Module 2 : Business Meeting Etiquette
Are meetings a waste of time?
General business etiquette guidelines.
Arriving early and arriving late.
Seating etiquette considerations.
Module 5 : Business Correspondence Etiquette
Written communication etiquette guidelines
E-mail etiquette
Before you hit “Send”
Module 3 : Telephone Etiquette
First impressions - Activity.
Preparing before you call.
Telephone etiquette and protocol considerations within a business setting.
Basic telephone etiquette.
Module 6: Business Dining Etiquette
Business meals pre-planning arrangements.
The seating dilemma.
The ordering dilemma.
Table set-up scramble - activity.
Handling formal dining mishaps.
Competitive review game - A Power Point Review Game Show for a high energy ending & to recap the covered training materials.
Our Clients
"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Jeanne Parks
Trainer & Business consultant, USA"I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...
Alan Lloyd
Team Leader, EU Support to Civil Society"Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them...
Kevin Lawrence
Dubai, UAE“I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants...
Katelyn Johnson
Trainer, Johannesburg, South Africa"The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in."
Nige O'Shea FIMI
Professional Inspirations Ltd. UK"Scitron have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals...
Craig Hines
innov8 Performance Limited, UK"In Sales training, Scitron’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events...
Tarek Fahmy
Trainer & Consultant, Dubai, UAE"I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment...
Abir Zahra
Freelance trainer and consultant, Egypt"I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning...
Imad AL-Husami
Trainer and ConsultantWhat does the instant download package include exactly?
For random slide samples, Click thumbnails below for larger images.
For random trainer guide samples, Click thumbnails below for larger images.
For random workbook samples, Click thumbnails below for larger images.
What does the instant download package include exactly?
- Trainer Guide (45 Pages).
- Student workbook (38 Pages).
- Slide deck (41 slides).
- Call control process reminder cards.
- Training support documents (Training evaluation forms, 5 certificate templates, program outline).
Plus a Big Bonus!
22 activities to use with other training programs & training materials you have.
Power Point Review Game: Review the training materials you just covered and watch excitement rise as participants compete to answer questions in a series of exciting rounds.
That’s not all, The Power Point game is fully customizable so you can easily change the questions and create other versions and other games for other training courses and training materials you teach.
| Receive all source files instantly in MS Office format |  |
Why buy our courseware packages?
Big Value for money
Fully customizable
Easily add to your own materials
Exercises, Games & activities to enliven and spirit-up your training delivery
End your training with a fun & competitive review exercise
Each of our training packages includes a great bonus Power Point game show that was designed to be the grand finale of your training program and keep your participants engaged to the very end. Just split your participants into teams and watch excitement rise as they compete to answer questions around your training materials for an excellent and fun way to review, recap and improve retention of the training materials covered.
Download and get it instantly
Instantly download and get your training package immediately. After purchasing off our website you immediately get a link to download everything in a zipped file.
Fully Editable and customizable
No restrictions, full freedom to use
MS office format
Packed with activities , games and exercises
Very well organized and structured design documents
Engaging power point slide deck
Step by step comprehensive trainer guide
Competitive fun games and activities
Complete training course material package with all you need to run a great training including evaluation forms and certificates for participants.
Downloadable immediately
Get original source files
Engaging Innovative content
Based on latest training models and concepts
Specific job aids and useful forms to use back on the job (Selected training courses )
High impact visuals
Training materials that helps you create an engaging learning environment
Assessment tools (Selected training courses)
All documents in MS office format including trainer guide, slides, workbook, activity and exercise sheets and additional support tools.
Make Your Training "STICK"
One of the best ways to make training “stick” is to allow time for participants to review material that has been presented. In fact, material that has been reviewed by participants is five times as likely to be retained as material that has not. Reviewing allows participants to “save” the information in their brains. a great technique that promotes review is to always end your training program with a competitive review game, It's fun great way to end your training on a high note and at the same time give a great wrap up and reminder of all the learning points and key concepts of the training and can help you gauge how effective the learning process was.
Easily Add Fun, Excitement & Competition To Your Class
Our Clients
"Scitron's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun."
Jeanne Parks
Trainer & Business consultant, USA"I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...
Alan Lloyd
Team Leader, EU Support to Civil Society"Just a short note to say that since purchasing a course from yourselves, I tried 2 other vendors' courses (from U.K.) and regret wasting money on them, as their materials seemed as if a ten year old had cobbled them...
Kevin Lawrence
Dubai, UAE“I’m very impressed with the quality and professionalism of these training programmes. The content is structured and delivered in such a way as to facilitate a positive learning experience for the participants...
Katelyn Johnson
Trainer, Johannesburg, South Africa"The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in."
Nige O'Shea FIMI
Professional Inspirations Ltd. UK"Scitron have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals...
Craig Hines
innov8 Performance Limited, UK"In Sales training, Scitron’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is very professional. That, coupled with the dynamic training events...
Tarek Fahmy
Trainer & Consultant, Dubai, UAE"I loved all the activities that helped me achieve a high level of interaction and energy keeping participants engaged . all the activities, ice breakers and case studies that achieved a fun learning environment...
Abir Zahra
Freelance trainer and consultant, Egypt"I have purchased the time management package and I found it really easy to customize to meet my training requirements. The sequence of content was very conducive to life -long learning...
