Frequently Asked Questions

Welcome to our FAQ page. We tried to provide answer to the most common questions our visitors usually have. If you still have any questions after reading this page, please do not hesitate to contact us or click the customer service button on the right of the page anytime to send us a message and we will be happy to get back to you with an answer right away.

Why buy our course materials and training courseware packages? 

For Trainers : Save yourself hours of development and research by using our affordable rich content training materials to deliver an exceptional course or even use our modules to enhance and enrich your course materials with new, fresh and proven models, concepts and interactive games, activities and exercises giving you the chance to focus all your effort on the delivery part to ensure the maximum return on training investment.

For Leaders and people managers : If you are a leader or a people manager then the development of your team is your main responsibility. in fact your team depends on you for their development and career advance.  How successful you are as a leader is measured by how good and  successful your team is. It is actually your main job as a leader to develop your staff. We created our courseware materials  to be very well structured ,organized and easy to use so that anyone in a managerial position with good presentation skills can follow and deliver the content. Discover the trainer in you and take charge of developing your people. Our affordable courseware packages and training course materials will allow you to do just that.

Our company has been both designing and delivering innovative training materials for over 14 years. Our cadre of highly experienced instructional designers and senior trainers who wrote these training materials have years of experience drawing from a variety of different industries.The models and concepts used have proved very successful and grasped the imagination of all types of learners and consistently achieved measurable results.

We provide niche courseware packages, courses and training materials that are highly effective  and interactive focusing on niche topics that you may not easily find somewhere else like retail specific selling skills or retail sales forecasting and planning. We do not provide dozens of canned  packaged courses that you find on other sites on the internet. We provide a small number of selected soft skills topics that have been developed very carefully based on years of experience and were tried, tested and  delivered successfully over the years to all types of professionals from most senior managers to front line employees.

Can I copy and edit the course materials and use them to train and develop others?

Absolutely! You have complete freedom to use the training materials and courseware packages purchased from you can copy, edit amend and duplicate the materials over and over again as you please to suit your training needs but kindly note that we do not allow re-sale of all our training materials either the free content on our website or the course materials and courseware packages sold.

When do I receive the course materials I buy from your site?

Instantly! As soon as your payment is successfully processed, you will receive order confirmation emails from us as well as instructions and links for downloading the product immediately after purchase.

What do I receive when I buy a training course package?

When you buy a full training course package you receive everything you need to run a successful training program, you get the following : 

- Trainer guide (MS Word format)
- Slide deck (MS power point format)
- Student workbook (MS Word format)
- Games, Exercises and activity sheets (MS Word and PDF format)
- Specific Job aids and forms (selected courses)
- Self assessment tools (selected courses)
- Bonus additional activities folder (22 activities)
- Additional support documents (Training evaluation forms, 5 templates of course certificates)

(Click here to see full package course training materials and courseware packages available)

When you buy one of our mini training course packages you get the following :

- Trainer guide (MS Word Format)
- Slide deck (MS power point Format)
- Student workbook (MS Word Format)
- PDF ready to print versions in addition to source files to make printing and delivery easier.
- Additional, exercises and activity sheets (MS Word for select courses since all exercises and activities are built into the student workbooks with clear instruction in the trainers guide)
(Click here to see mini course training materials and courseware packages available)

In what format are the course materials and courseware packages sold?

You receive all original source files in MS office format for all documents so you can edit and amend them if needed.

How easy it is to amend and further tailor and customize the training materials to suit my training needs?

All our training materials and training courses are easily customizable, There is no restriction on amending and customizing your purchased training materials and to make that easier for you, our courses are structured as independent modules with specific key learning points that can stand alone as individual sessions making it easier to integrate and extended training courses and training modules you already have

Can I see samples of your course materials?

Absolutely! please click here to see our courseware and course materials samples

What’s the difference between full-course packages and mini-course packages?

What you get Full-course package Mini-Course Package
Duration Complete 1 – 2 day training program One session half day
Trainer Guide
Student Workbook
Power point slide deck
Self-assessments √ (select programs) -
Additional Exercise sheets √ (select programs) -
22 Bonus activities -
Training support documents (Evaluation form, Certificates, Program Outline) -
Competitive Review Game (Power Point) -

How secure is buying from this website?

We take our customers security very seriously this is why we use a dedicated website security service that ensures our site is always free from malware or fraud attacks. To further protect your privacy and increase your security online, does not store your financial details, such as credit card numbers and related details. The credit card data are passed to and handled by the largest and safest payment processors online such as PayPal and Google Checkout to process the transactions.

What payment forms and methods do you accept?

All Major Credit and debit cards. We accept Visa, MasterCard, Amex, Discover, JCB, Diner's Club International, Debit, and PayPal.

Can I request an invoice to my company's name?

Certainly ! please contact customer service and we would be happy to issue and send an invoice in your company's name.

Do you provide any post sale support?

Our core value is putting our customer first. Our team is happy to provide any support and assistance for customers from advice on course delivery to answer any questions you may have . We are confident that our courseware packages and course materials are well written, easy to use and practical to run. But If you feel the need to further clarify anything, we would be happy to help you further anyway we can.

Please do not hesitate to contact customer service anytime.

About us

Since 1998 Scitron Training has successfully provided it's customers all over the world with high quality training materials and ready to deliver courseware packages as well as delivery through our cadre of international highly experienced trainers and consultants.

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