Course Duration 2 days

Outline:

Part 1: Keys to Effective Interpersonal Communication

The Significance of Believability

Verbal, Vocal, Visual Cues to Believability

Consistency = Believability

Making the Emotional Connection

Comparing the First Brain and the New Brain

Believing What We Like

Part 2: Choosing Positive Communication Habits

Behavioral Skills for Interpersonal Effectiveness

Understanding Habitual Behaviors

Changing Your Habits

The Four Stages of Learning

The Four Stages of Speaking

Using Video Feedback to Change Personal Perceptions

Part 3: Developing Nine communication Skills

Behavioral Skill #1: Eye Communication

Aiming for Involvement with Your Listener

Eye Communication Patterns in Business

Behavioral Skill #2: Posture and Movement

Keys to Effective Posture and Movement

Behavioral Skill #3: Gestures and Facial Expressions

Keys to Effective Gestures and Facial Expressions

Improving Your Gestures and Facial Expressions

Behavioral Skill #4: Dress and Appearance

Keys to Effective Dress and Appearance

Behavioral Skill #5: Voice and Vocal Variety

Keys to Effective Voice and Vocal Variety

Behavioral Skill #6: Language, Nonwords, and Pauses

Keys to Effective Use of Language and Pauses

Behavioral Skill #7: Listener Involvement

Keys to Effective Listener Involvement

Involving Listeners with Your Speaking Style

Involving Listeners Through Interaction

Involving Listeners with Content

Behavioral Skill #8: Humor

Keys to Effective Use of Humor

Behavioral Skill #9: The Natural Self

Keys to Being Your Natural Self

Learning like a Juggler