Workshop Duration 2 days

Course Overview

This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

How you will benefit:

 Recognize the costs incurred by an organization when a wrong hiring decision is made.

 Develop a fair and consistent interviewing process for selecting employees.

 Prepare better job advertisements and use a variety of markets.

 Be able to develop a job analysis and position profile.

 Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.

 Enhance communication skills that are essential for a skilled recruiter.

 Effectively interview difficult applicants.

 Check references more effectively.

Workshop Outline:

The Recruitment and Selection Process

During this session, we will take a quick look at the six stages of the hiring process.

Factors in the Hiring Process

We will examine the three levels of factors in the hiring process in this session.

Cost Analysis

During this session, participants will analyze the cost of hiring an employee.

Job Analysis and Position Profiles

Determining just what you’re hiring for is the second stage of the hiring process. We will look at performing a job analysis and writing a position profile in this session.

Determining the Skills You Need

Once you have analyzed what the job will entail, you will need to determine what technical and performance skills the candidate will need. We will examine various ways of doing this during this session.

Finding Candidates

During this session, we will examine the advantages and disadvantages of various advertising methods.

Advertising Guidelines

If you’re going to spend time and money looking for a candidate, you should make sure your ad passes the ten tests of advertising.

Screening Resumes

Now that you have the stack of resumes on your desk, what are you going to do with them? Our

recommendation is to use a resume screening guide. During this session, we’ll discuss just what that is, how to develop one, and how to use it.

Performance Assessments

In addition to interviewing, you may also choose to have candidates complete a technical or performance exercise. We will look at both types of exercises through a lecture.

Problems Recruiters Face

During this session we will discuss some common mistakes recruiters make and how to avoid them.

Interviewing Barriers

There are also some human mistakes that recruiters make; this will be our focus during this lecture.

Non-Verbal Communication

During an interview, it is crucial to be aware of the non‐verbal signals that you are giving and receiving. We will explore some of these signals through a lecture and an exercise.

Types of Questions

Obviously, the ability to ask questions is crucial to an interview. During this session, we will discuss how to use open questions, closed questions, and probes.

Diana Jones

To wrap up the first day, participants will work on a case study to help Diana Jones figure out why her hiring process didn’t work like she had expected.

Traditional vs. Behavior Interviews

During this session we will look at what behavioral interviewing is and how it differs from traditional

interviewing. Participants will also have the opportunity to develop some sample behavioral questions.

Other Types of Questions

There are two more key types of questions that you can use during an interview: achievement oriented and holistic. We will take a brief look at both types during this session.

The Critical Incident Technique

Another type of interview question asks the candidate how they might behave in a certain situation. We will explore why these questions are so valuable, how to develop them, and how to use them.

Listening for Answers

Listening for what the candidate does and does not say is just as important as asking the right questions. During this session, we will look at some key listening skills.

Difficult Applicants

During this session, participants will role play one of four difficult applicants in a mock interview. We will also discuss how to get the information you’re looking for out of these types of people.

Interview Preparation and Format

During this session, we will discuss some things you should do before, during, and after the interview.

Other Interview Techniques

During the interview, there are some techniques you can use to keep things moving. We will talk about five of the most common methods.

Scoring Responses

During this session, we will discuss how to use performance‐based rating scales.

Checking References

We will look at how to check references, using a reference guide, and who to ask for references.

Human Rights

Through a brief lecture, participants will learn about some of the key human rights issues that recruiters face.

“More than a gut feeling “Behavioral Based DVD Movie

Movie review and Critique

Skill Application

We will spend the afternoon of Day Two developing an interview guide and role‐playing the interview using all the skills we have learned.