No matter how well you plan and prepare your training program’s courseware, presentation or training material that you are delivering, more often than not, something unexpected may happen.

Sometimes what starts off as a terrific training session turns into a nightmare. Some human behavior, attitudes, or reactions are predictable.

It is your job as a trainer to anticipate these behaviors, prevent them if possible, and if not, deal with them effectively.

The way you the trainer talks to adult participants makes a big difference in how receptive they will be to your leadership of the program. To help you try to avoid some of those expected and unexpected events from a misunderstanding or a reaction to an attitude or to something said, As you converse with your group, particularly in the early stages of the program, try to use some of the following approaches to win participants over.

1.Make “liking” statements: “I’d like to get the chance to know all of you.” “I hope that, through the comments I give you, you will feel as though you’re getting some personal attention.”

2.Convey respect and appreciation: “Don’t worry about waiting for a break if you need to use the restroom.” “Thanks for having me here.”

Instant download training package Change Matters - Change Management (Click to read more) No matter if you are the boss at your company or just an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through a change. price: $ 199.95  $ 179.95

Instant download training package Communicating with Clarity and Impact (Click to read more) This high energy one day training program is designed to focus on the most essential and foundational communication skills of listening, asking insightful questions and understanding the power of body language and non - verbal communication. price: $ 199.95  $ 179.95

3.Share what you have in common with participants: “I guess we all struggle with this at one time or another.” “A lot of us don’t plan.”

4.Phrase your advice and directives indirectly: “I’d like to start by asking you…” “Let me tell you how I propose we do this.”

5.State what’s positive about participants’ contrary viewpoints: “It’s exciting for me to try out these ideas with you.” “Thanks for providing us with a different point of view.”

6.Encourage disagreement: “I want you to know that nothing is carved in stone here.” “Although most people are resistant to this part, stick with it and I think you’ll find it worthwhile.”

7.Convey a desire for collaboration: “You’re going to have a lot of input in this program.” “I’d like to hear how you would handle this situation.”