fadi The following are 22 simple but powerful concepts you don’t usually hear at a train the trainer course that can really help you be more prepared and shine as a trainer. You are not in class to be a star, but to make your learners shine. Politics and religion have no room in the training … Read more
Many online learners find the online environment new and disorienting. When they had a question in their face-to-face class, they simply raised their hand or talk to the trainer after class. In the online environment, you’ll have to create spaces for formative feedback and conversation to create dialogue between you and your online learners to … Read more
This tool also addresses some other issues that may surface- such as learner resistance- in delivering the training solution. This checklist is a perfect first response to the manager who calls in to say “My team needs training on customer service skills” What is the performance problem you are experiencing? What are the symptoms that led … Read more