Our Clients
Our Clients
Task development and projects time line
February 2014 – November 2014
CIB Bank
Design of a tailored customer service and sales program "Sales through Service" and training roll-out for all CIB branches in Egypt — over 170 branches.
September 2017
Arab Bank
Design & delivery of a tailored Telephone Debt Collection training program for the collection department to empower debt collectors with best practice telephone debt collection techniques and improve collection rates.
2012 – Ongoing
Vodafone
Design and delivery of "Customer Care Academy" for Vodafone Customer Care department (Vodafone Call Center). Program design was preceded by a comprehensive gap analysis performed for different tiers — managers/supervisors/agents.
2010 – 2012
Vodafone
Design of a complete competency framework for all levels of Vodafone Retail department, followed by the creation of "Vodafone Retail Academy" — a series of training programs rolled out to managers/supervisors/retail front-line agents around gaps identified throughout the assessment and design of the competency framework.
2010 – Ongoing
National Bank of Egypt
A number of tailored training programs delivered to different levels for all National Bank of Egypt branches — over 450 branches.
April 2012
BNP-Paribas
Delivery of "Time Management" two-day training program for head office admin staff.
2007 – 2008
Vodafone
Tailored program design and 7 months delivery of "Building the Best Retailer" for all Vodafone Retail stores front line sales executives — 700+ participants including all supervisors, store and retail zones management.
2007 – 2008
Vodafone
Tailored program design and 6 months delivery of "Vodafone Performance Drivers" training program for the Vodafone brand essence and core company values, performed across the board throughout all company levels.
2007 – 2008
HSBC Bank
Delivering a tailored sales and customer service program for 180+ customer service officers from all HSBC Bank branches in Egypt.
2008
Credit Agricole's
Design and delivery of "Super Service" customer service training program for Credit Agricole's staff for all new bank branches to be opened in 2009, in cooperation with Mc Neil & Johnson Learning, our US partners.
July 2011
Bank Audi
Delivery of "Time Management" two-day training program for staff from several bank branches.
March 2010
General Motors
"Lead, Motivate & Inspire" — a two-day leadership development program designed and delivered for General Motors Egypt. Attended by the company's CEO and top management team.
2008 – 2009
Vodafone
Design and delivery of "Find a Way to Say...YES!" a tailored call center customer service program for Vodafone 1500 call center agents and back office support.
2009
Vodafone
Due to the success of "Find a Way to Say...YES!" program and its impact in helping to reduce the number of complaint calls by 20%, Vodafone requested a more advanced program, "Find a Way to Say...YES! Phase II" starting March 2010.
June 2010
Petronas
Delivery of "Creative Problem Solving & Decision Making" two-day training program for Petronas Egypt.
2009
Allianz
Design and tailoring of "Putting Our Customer First" program for all Allianz Egypt's sales force — 600+ insurance sales executives.
1998 – 2001
E.G.P.C
Management skills training program for over 600 middle and senior managers of E.G.P.C (the Egyptian General Petroleum Corporation) and 42 JV oil & gas companies operating in Egypt. Training was held in the USA with different short courses held in different cities and states (Houston, San Antonio, Texas, Los Angeles, California, Ft. Lauderdale/Miami, Florida).
2001 – 2003
Egyptian Ministry of Petroleum's
Participated in the Egyptian Ministry of Petroleum's project "Skilled Manpower", an initiative for re-training fresh graduates for direct induction in the oil and gas field sector companies. Training was performed for 550 fresh graduates.
2005 – 2006
for the Egyptian Ministry of Education
Development and localization of a tailored e-learning English language training software, "Professional English", for the Egyptian Ministry of Education for application in the secondary school system.
2006 – 2007
Egyptian Armed Forces
Custom development of a computer based simulator for technical personnel training purposes for the Egyptian Armed Forces.
2010
Vodafone
Design, tailoring & delivery of "Creating Life Time Raving Fans" training program for Vodafone's Retail department, delivered to 650 customer service and sales executives throughout the different Vodafone retail stores across Egypt.