$249.95
$189.95
You receive a zipped file instantly upon purchase that includes the following in MS office format
You will receive a secure link by email to download your purchase immediately after purchase.
Plus a Big Bonus!
22 activities to use with other training programs & training materials you have.
Power Point Review Game: Review the training materials you just covered and watch excitement rise as participants compete to answer questions in a series of exciting rounds.
Why is High AHT (Average Handling time) a problem?
What is call control and why do calls go out of control?
Are you an expert?
Keeping callers focused on the issue.
Importance of questions (Battleship activity).
Effectively using open and closed questions to control calls.
Types of questions to use.
The call control process.
Beginning the call and taking control – Clarifying the call purpose.
Creating an opening questions & establishing call control.
Following a pre-defined call structure.
Using the caller’s name.
Bridging – tactfully redirecting the conversation (4 step process).
Doing your after call work during the call.
Call control tips.
Recorded calls critique session (5 actual good calls + 5 actual bad calls).
Why are you calling? (Role play activity).
Competitive review game - A Power Point Review Game Show for a high energy ending & to recap the covered training materials.
$249.95
$189.95
Instantly get a comprehensive and well structured training courseware materials package that includes everything you will need to run a successful and professional training program:A comprehensive trainer guide, A comprehensive workbook, Power Point slide deck, Activity & Exercise sheets, Review game.
Any modifications or customiation or pesonalization of the training materials to match your specific training objectives or specific needs of your participants can be easily made since you get all source files in Microsoft office format. You have the right to make any additions or even brand your training materials package with your own brand
Our Training packages are divided into modules where each module focuses on a specific topic which makes it easy for you to tailor or customize the training materials or add to your current training courseware materials.
Our training packages are packed with self-discovery activities, exercises and games focusing on specific learning outcomes to enliven your training delivery and energize your participants.
Each of our training packages includes a great bonus Power Point game show that was designed to be the grand finale of your training program and keep your participants engaged to the very end.
Instantly download and get your training package immediately. After purchasing off our website you immediately get a link to download everything in a zipped file.
One of the best ways to make training “stick” is to allow time for participants to review material that has been presented. In fact, material that has been reviewed by participants is five times as likely to be retained as material that has not. Reviewing allows participants to “save” the information in their brains. a great technique that promotes review is to always end your training program with a competitive review game, It's fun great way to end your training on a high note and at the same time give a great wrap up and reminder of all the learning points and key concepts of the training and can help you gauge how effective the learning process was.
That’s why we add a new, exciting and competitive Power Point Review Game to each of our full training packages that you can use to easily review key questions from your training program by engaging your class participants in a fun, energetic competition and ensure your they stay engaged till the very end of your training. We believe so much in this review game technique that it became part of our training packages. Now each of our Full training packages includes a Power Point Game show competitive review exercise pre-packed with questions and answer. Just run the game and watch excitement rise as teams compete to answer.