This article examines the approach to personal conflict in the workplace. It’s designed to help line managers, team leaders and supervisors how handle workplace conflict when it arises. Workplace Conflict can arise from a host of roots and causes, but principally it will occur from differences between people, over ideas and through various situations. “Ideas conflict” … Read more
This article covers meetings from A to Z. anyone involved in planning and chairing meetings will find the concepts extremely useful. What is a meeting? A ‘meeting’ is defined as a group of three or more individuals arranged for a specific time, place and purpose. It does not cover meetings between two individuals, or purely … Read more
We all seem to know how important customer service is if we are going to be successful customer passionate retail experts. Then why do we keep getting lousy service wherever we go? Assuming most customers are reasonable people, the answer to the above question is 1. Store staff don’t know or don’t understand what the expected behavior in … Read more
1) Provide customer service that distinguishes your business from your competitors. The best product in the world is just going to stay on the shelves and get dusty if you don’t support it with customer service that makes your product “better” than the identical product offered by the competition. The success of Sleep Country Canada … Read more