Free Trainer Articles

1) Provide customer service that distinguishes your business from your competitors. The best product in the world is just going to stay on the shelves...

We all seem to know how important customer service is if we are going to be successful customer passionate retail experts. Then why do we keep getting...

This article covers meetings from A to Z. anyone involved in planning and chairing meetings will find the concepts extremely useful.  What is a meeting?...

This article examines the approach to personal conflict in the workplace. It’s designed to help line managers, team leaders and supervisors how handle workplace conflict...

Times are tough aren’t they? We are hearing the word recession mentioned every time we check the news. All the talk of doom and gloom...

This article is intended for those who have mapped a change programme for the organisation and are now ready to implement it. It provides pointers...

This article outlines the steps in project management and provides a framework of sequential action for the manager undertaking a project. Project management is recognised...

This article outlines 7 steps for drawing up and implementing an effective customer relationship marketing strategy. Customer Relationship marketing is often represented as a developmental...

Few would argue that the best place to train salespeople is in the field, observing the salesperson selling to real customers. However, the things sales...

Sales strategy Do you have a clearly defined salaes strategy? (Targetsegments, markets,customers?) can you, and your sales team explain the strategy if asked to? Can...

How to find the 25th hour in your day? Time Management 1.  Cut back on the time you spend watching television, aimlessly surfing the web,...

Many sales people fall into the trap of attempting to close the sale too soon and risk scaring off their customer and losing the whole...

This article provides an introduction for anyone planning to implement a change programme in the workplace. Its key aim is to assist in the planning process by...

This fact sheet is designed to help you to develop your business networking skills, in order to retain and gain customers and suppliers, and to...

Many organizations use the term “value proposition” and refer to adding value without really doing either. Who defines “value”? In sales, there are two levels...

A sales cycle is the time from when a salesperson first makes contact with  prospect to the moment when a sale is made or finalized....

This is a sample of a very simple, straight forward sales process including the most basic steps of building the relationship with the customer to...

This article is intended both for those new to business writing in general and in particular to report writing and for experienced report writers who...

This articles provides an easy and straightforward introduction to the key concepts and modelling techniques of Neuro-Linguistic Programming (NLP) to help you apply quickly apply...

This article introduces easy to follow action steps designed to assist line managers, supervisors and managers responsible for the induction of new employees. It makes...

This fact sheet focuses on the standard model of marketing planning endorsed by several writers in the field. The model contains formalised procedures, although the...

Over the years, we have observed the mistakes of many professionals in what we call “selling situations”; that is, where they are trying to acquire...

“The customer doesn’t care how much you know until the know how much you care” this well known customer service concept has never been more...

1) Provide customer service that distinguishes your business from your competitors. The best product in the world is just going to stay on the shelves...